Faqs

RETURNS & EXCHANGES

Basic Refund Policy

Full 30-day refund guarantee. If item is defective, we will replace it at no cost to you. You CANNOT return products unless they are defective. 

 

What do I do if I received  the wrong item or my item is defective?

• If this happens, we are truly sorry. Please email us at info@vanityfeel.com and tell us your order number and how we messed up.
• We will take care of you and cover all costs of getting you the right product. We will send you a new product and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!

SHIPPING

How much is shipping?

• Our products typically takes about 4-10 days to get shipped and delivered in Usa, 2-3 weeks in Canada and Australia. 
• If you still not sure just email us. We are happy to help you.

I ordered 2+ items, but only received one... Where is my order?

• We have a large assortment of products not stocked in house, when your order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic. If you don't receive all of your items at once... they are on the way.

STILL HAVE QUESTIONS?

• Sure, no problems! Just email us at info@vanityfeel.com and we'll get back to you right away.